Delivery Policy

  • Order Processing: All orders we be dispatch at 5pm after payment confirmation.
  • Shipping Methods: Select from standard or express shipping at checkout.
  • Delivery Time:
    • Standard shipping: 5-7 business days
    • Express shipping: 2-5 business days
  • Order Confirmation: You will receive an email confirmation after placing your order.
  • Tracking: A tracking number will be provided via email once your order ships.
  • Packaging: All orders are shipped in discreet packaging to protect your privacy.
  • International Shipping: We ship worldwide, except to countries where our products are restricted by law.
  • Customs and Import Duties: Customers are responsible for any customs fees or import taxes required by their country.
  • Order Changes/Cancellations: Orders can be changed or canceled within 12 hours of placement, provided they have not yet shipped.
  • Delivery Issues: If your order is delayed, lost, or damaged in transit, please contact us within 7 days of the estimated delivery date for assistance.
  • Lost/Stolen Packages: If your package is marked as delivered but not received, contact our support team for further investigation.

Refund & Return Policy

  • Eligibility: Refunds are available for unused, unopened products returned within 14 days of delivery.
  • Non-Refundable Items: Opened, used, or damaged products are not eligible for a refund.
  • Return Process:
    • Contact our support team with your order number and reason for return.
    • We will provide return instructions and a return address.
    • Return shipping is at the customer’s expense; items must be sent in original packaging.
  • Damaged Items: Report damaged products within 48 hours of delivery for return and refund processing.
  • Partial Refunds: Partial refunds may be considered under specific circumstances (e.g., partial order damage).
  • Inspection: Returns are inspected upon receipt to ensure eligibility.
  • Refund Issuance: Approved refunds are processed to your original payment method within 5-7 business days.
  • Refund Time Frames: Refunds typically appear in your account within 5-10 business days after processing, depending on your financial institution.
  • Exchanges: Exchanges are available for defective or incorrect items; contact support for assistance.
  • No Refunds for: Delivery delays due to incorrect addresses or customs issues.

Customer Support & FAQ

  • Support: For any questions about your order, delivery, or returns, contact our support team via email or live chat.